Privacy Policy

1. Information We Collect

When you submit a consultation or booking enquiry through our website, we collect only the information necessary to fulfill your request:

• Your Full Name
• Your Mobile Phone Number (for WhatsApp or phone consultation)
• Your Email Address (optional)
• Event Type, Approximate Date, and Venue Area
• Decoration Requirements and Budget Range Preferences

2. How We Use Your Information

Your information is used strictly for legitimate business purposes:

• To contact you regarding your decoration enquiry, event date availability, and theme customization.
• To prepare and provide transparent quotation estimates.
• To coordinate setup schedules and logistics on the day of your event.

We never sell, rent, monetize, or disclose your personal data to external advertisers, marketing brokers, or unrelated third parties.

3. Data Storage & Security

Your submitted enquiry is securely recorded in our private, authenticated enquiry database and administrative spreadsheet. Access is strictly limited to authorized Aura Decor & Events personnel. We employ HTTPS encryption, rate limiting, and formula sanitization to safeguard your information against unauthorized access.

4. Data Retention & Your Rights

We retain customer enquiry records only as long as necessary to complete your booking consultation and maintain business accounting records. You have the right at any time to:

• Request a copy of the enquiry information we hold about you.
• Request correction of inaccurate contact or date information.
• Request the complete deletion of your records from our systems.

5. Contact Us Regarding Privacy

To exercise your privacy rights or ask any questions regarding our policy, please contact us directly: